General Terms and Conditions

Seller's Identification and Contact Details:

Seller: Xtremgear, s.r.o.,Ľ. Podjavorinskej 21, 98401 Lučenec, Slovakia, Company Registration Number: 47534621, VAT Number: SK2023980783
Store Address: XtremGear, Ľ. Podjavorinskej 21, 98401 Lučenec, Slovakia. Phone: +421905167640, email: info@xtremgear.com
Address for Complaints and Returns: XtremGear, Ľ. Podjavorinskej 21, 98401 Lučenec, Slovakia. Phone: +421905167640, email: info@xtremgear.com

Art. I. Introductory Provisions

1.1 These General Terms and Conditions govern the rights and obligations of the Seller, the company Xtremgear, s.r.o. (hereinafter the "Seller"), and the Buyer, arising from the purchase contract concluded via the e-commerce website www.xtremgear.com.
1.2 The parties agree that by submitting an order, the Buyer agrees that the purchase contract concluded via the Seller’s website (hereinafter the "Contract") and all related relations and claims shall be governed by these General Terms and Conditions.
1.3 These terms are an integral part of every purchase contract. If the Seller and the Buyer agree in writing on different terms, the written agreement shall prevail.
1.4 The Seller and the Buyer agree that the contractual relationship is governed by the laws of the Slovak Republic. However, the Buyer (if a Consumer) shall not be deprived of the mandatory consumer protection rights granted by the laws of their country of residence.
1.5 Any disputes shall be resolved by the competent courts.
1.6 The Buyer is either a Consumer (acting outside their trade, business, or profession) or an Entrepreneur/Business.
1.7 If the Buyer provides a VAT/Company Registration Number during the order process, they are deemed to be acting as a Business.

Art. II. Procedure for Concluding a Purchase Contract

2.1 The Buyer selects goods in the e-shop and adds them to the cart by clicking the "Add to Cart" button.
2.2 In the cart, the Buyer can check, confirm, change, or remove the selected goods and quantities.
2.3 After confirming the cart, the Buyer selects the delivery and payment methods and enters their contact and delivery details. The Buyer is obliged to provide true and accurate data.
2.4 Before final submission, the Buyer must confirm that they have read and agreed to the general terms and conditions. The order is confirmed by clicking the button that implies a payment obligation (e.g., "Order with Obligation to Pay").
2.5 Once the button is clicked, the order is submitted and cannot be modified. Cancellation is possible only under the conditions set out in clause 2.12.
2.6 The submitted order constitutes an offer to conclude a contract valid for 15 days.
2.7 The Seller confirms the receipt of the order by email. This is an informational receipt and not a binding acceptance of the order, unless explicitly stated otherwise.
2.8 The purchase contract is considered concluded when the Seller sends a binding order confirmation (with shipping details) to the Buyer's email.
2.9 Stock availability information on the website is indicative only.
2.10 The Seller reserves the right to reject an order if the Buyer provided incorrect data, the goods are out of stock, or if there was an obvious pricing error.
2.11 The Buyer will be notified of the rejection via email, and any paid amount will be refunded within 14 days.
2.12 The Buyer has the right to cancel the order free of charge within two hours of submission (if the goods have not yet been dispatched) by sending an email to info@xtremgear.com.
2.13 If a product becomes unavailable during processing, the Seller may cancel the order and immediately inform the Buyer.

Art. III. Payment for Goods

3.1 All prices on www.xtremgear.com are final and include VAT.
3.2 The Buyer pays the price of the goods and delivery costs as displayed before completing the order.
3.4 The available payment methods are: a) Online card payment (Stripe, Comgate, PayPal), b) Cash/Card on Delivery (where applicable).
3.5 In the case of bank transfer, the order is processed once the funds are credited to the Seller's account.
3.7 The original price (usually displayed as crossed out) refers to the lowest price at which the Seller offered the product in the last 30 days prior to the discount (in accordance with the EU Omnibus Directive).
3.8 The Seller reserves the right to cancel the order if the price was obviously incorrect due to a technical error.
3.9 The Buyer agrees to receive the invoice electronically via email.

Art. IV. Delivery of Goods

4.1 The Seller delivers goods to the countries listed during the checkout process.
4.2 Delivery is handled by a courier service. The delivery cost is always shown in the shopping cart.
4.3 In-stock goods are typically dispatched within 2 to 6 business days, and no later than 30 days.
4.4 The Buyer is obliged to accept the ordered goods. In the event of an unjustified refusal to accept the delivery, the Seller may demand compensation for the failed delivery costs.
4.5 Upon receiving the package from the courier, the Buyer is obliged to inspect the packaging and, in case of damage, immediately file a complaint with the courier and draft a damage report.
4.6 By signing for the delivery without objections, the Buyer confirms that the package was received in an undamaged condition.

Art. V. Ownership and Risk of Damage

5.1 The title to the goods passes to the Buyer only upon full payment and physical receipt of the goods.
5.2 The risk of damage to the goods passes to the Buyer upon taking physical possession of the goods.

Art. VI. Right of Withdrawal (Returns)

6.1 By law, the Consumer cannot withdraw from a contract for custom-made goods, perishable goods, or sealed goods which are not suitable for return due to health protection or hygiene reasons if they become unsealed after delivery.
6.2 The Consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. Any gifts received with the purchase must also be returned.
6.3 The costs of returning the goods are borne by the Consumer.
6.4 The Seller will refund the payment no later than 14 days after receiving the notice of withdrawal, but not before receiving the returned goods or proof of their dispatch.
6.5 The Consumer is liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish their nature and characteristics.

Art. VII. Complaints – Warranty Policy

7.1 This article describes the complaint procedure on www.xtremgear.com.
7.2 To resolve a complaint, the Buyer must send the goods to: XtremGear, Ľ. Podjavorinskej 21, 98401 Lučenec, Slovakia (info@xtremgear.com).
7.3 The goods should be clean, preferably in the original packaging, accompanied by a description of the defect and a copy of the invoice.
7.4 Complaints are handled within the statutory period of maximum 30 days.
7.5 The statutory warranty period is 24 months, starting from the receipt of the goods.
7.6 Alternative Dispute Resolution: Consumers can resolve disputes using the European Online Dispute Resolution (ODR) platform at [http://ec.europa.eu/consumers/odr/](http://ec.europa.eu/consumers/odr/).
7.7 Supervisory Authority: The relevant local consumer protection authority or the Slovak Trade Inspectorate (Inšpektorat SOI, bb@soi.sk).

Art. VIII and IX. Common and Final Provisions

8.1 Communication is conducted primarily via email (info@xtremgear.com).
8.2 The term "e-shop" refers to the domain www.xtremgear.com.
8.3 The protection of personal data is governed in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679).
8.4 The Seller reserves the right to amend these general terms and conditions. The new provisions become effective upon publication on the website.
8.5 By submitting an order, the Buyer confirms that they have read, understood, and fully accepted these general terms and conditions.

These terms are valid from April 1, 2024.